Urinary tract infection (UTI)

virtual care

When it burns every time you go, let Express Care Virtual help.

Does it burn when you pee? You may have a bladder infection, also known as a urinary tract infection (UTI). Caused by bacteria, a UTI can sometimes lead to a kidney infection – which is rare but serious. Consider taking an at-home test if you aren’t sure whether you have a UTI.


  • Frequent urge to urinate
  • Painful urination (dysuria)
  • Burning sensation while urinating
  • Pain in lower back or lower abdomen
  • Cloudy, dark or bloody urine

What should I expect from a virtual visit?

Let us know if you have a history of UTIs, as that may determine your treatment. We can recommend the best option to ease discomfort.

How can you diagnose me through a virtual visit?

Believe it or not, your provider can rely on your medical history to make an accurate diagnosis most of the time. Your provider may ask you to assist in the visit depending on your symptoms, for example, you may be asked to take your temperature or shine a light on your throat. Any vitals taken usually confirm – not determine – a diagnosis. That’s why it’s important to tell us your specific symptoms, including the duration and severity, as well as any drugs (over-the-counter or prescribed) you’ve taken recently.

If we can’t help you, we’ll refer you elsewhere and you won’t pay a penny.

As always, you can trust that your virtual visit and any test results will remain secure and confidential.

For more questions or concerns

How should I prepare for my virtual visit?

Get the most out of your appointment.

  • Find a quiet, private space.
  • Have your photo ID ready. If your child is the patient, we need to see your ID.
  • Grab a thermometer and flashlight in case your provider asks for assistance.

Express Care Virtual follows the standard of care of the Infectious Diseases Society of America regarding antibiotics. We look for specific symptoms when determining whether antibiotics are the best course of treatment. For instance, sinus infections naturally take a long time to heal, and antibiotics are not always recommended.