Sore throat

virtual care

When it hurts to swallow, let Express Care Virtual help.

Is your throat sore and scratchy? That awful feeling occurs when mucus fills your nose and drips down your throat. A virus that causes the common cold or flu is probably to blame.


  • Painful throat
  • Itchy or scratchy throat
  • Swollen lymph nodes/glands
  • Swollen tonsils or tongue
  • Difficulty swallowing

What should I expect from a virtual visit?

You may be asked to take your temperature, shine a light on the back of your throat or feel your lymph nodes in the neck. We can suggest the best treatment to soothe your symptoms.

How can you diagnose me through a virtual visit?

Believe it or not, your provider can rely on your medical history to make an accurate diagnosis most of the time. Your provider may ask you to assist in the visit depending on your symptoms, for example, you may be asked to take your temperature or shine a light on your throat. Any vitals taken usually confirm – not determine – a diagnosis. That’s why it’s important to tell us your specific symptoms, including the duration and severity, as well as any drugs (over-the-counter or prescribed) you’ve taken recently.

If we can’t help you, we’ll refer you elsewhere and you won’t pay a penny.

As always, you can trust that your virtual visit and any test results will remain secure and confidential.

For more questions or concerns

How should I prepare for my virtual visit?

Get the most out of your appointment.

  • Find a quiet, private space.
  • Have your photo ID ready. If your child is the patient, we need to see your ID.
  • Grab a thermometer and flashlight in case your provider asks for assistance.

Express Care Virtual follows the standard of care of the Infectious Diseases Society of America regarding antibiotics. We look for specific symptoms when determining whether antibiotics are the best course of treatment. For instance, sinus infections naturally take a long time to heal, and antibiotics are not always recommended.