Sinus infection

virtual care

When you’re congested, let Express Care Virtual help.

If your nose is stuffed up and your face hurts like crazy, you may have a sinus infection (sinusitis).


  • Soreness, tenderness, swelling or pressure around eyes and cheeks
  • Postnasal drip (discharge that runs down the back of your throat)
  • Nasal congestion, difficulty breathing through nose
  • Headache
  • Tooth pain

What should I expect from a virtual visit?

We’ll ask about your history of sinus infections. You may be asked to take your temperature, tap on your sinuses, or feel your neck and cheeks. Treatment depends on the cause of the sinus infection, which could be a virus, bacteria or allergies. Roughly 10 percent of sinus infections are caused by bacteria – most are caused by a virus. We can suggest an over-the-counter remedy, at-home treatment or antibiotic*.

How can you diagnose me through a virtual visit?

Believe it or not, your provider can rely on your medical history to make an accurate diagnosis most of the time. Your provider may ask you to assist in the visit depending on your symptoms, for example, you may be asked to take your temperature or shine a light on your throat. Any vitals taken usually confirm – not determine – a diagnosis. That’s why it’s important to tell us your specific symptoms, including the duration and severity, as well as any drugs (over-the-counter or prescribed) you’ve taken recently.

If we can’t help you, we’ll refer you elsewhere and you won’t pay a penny.

As always, you can trust that your virtual visit and any test results will remain secure and confidential.

For more questions or concerns

How should I prepare for my virtual visit?

Get the most out of your appointment.

  • Find a quiet, private space.
  • Have your photo ID ready. If your child is the patient, we need to see your ID.
  • Grab a thermometer and flashlight in case your provider asks for assistance.

Express Care Virtual follows the standard of care of the Infectious Diseases Society of America regarding antibiotics. We look for specific symptoms when determining whether antibiotics are the best course of treatment. For instance, sinus infections naturally take a long time to heal, and antibiotics are not always recommended.